Active Incident

Updated a few seconds ago

Intermittent Transaction DeclinesOperational

Incident Status

Operational

Components

REPAY Gateway API, REPAY Gateway Admin, REPAY ACH Backend (RAB) Processing, REPAY ACH Backend (RAB) Portal, EBPP, Hosted Payment Page, IVR, Email System, Data Extract Service, Lift (Ventanex), TSYS Production, TSYS Certification, REPAY Payables Platform, Webhooks, REPAY ClickToPay, Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3), Stratus

Locations

AWS (Oregon), AWS (N Virginia), Sandbox, Production, Certification, Payment Gateway, Stratus-IVR, Payrazr-SMS, Payrazr-IVR, SFTP Server


April 20, 2026 4:19PM EDT
April 20, 2026 8:19PM UTC
INVESTIGATING

We are aware of, and investigating, a potential issue causing intermittent declines on some Canadian transactions. We continue to research and will provide additional updates as they become available.

April 21, 2026 9:13AM EDT
April 21, 2026 1:13PM UTC
IDENTIFIED

Good morning - we have identified an issue with a 3rd party provider that may be preventing new card verification on Visa cards. Previously verified cards should still be accepted and processed correctly. We continue to work with our 3rd party to provide a resolution.

April 22, 2026 12:19PM EDT
April 22, 2026 4:19PM UTC
IDENTIFIED

UPDATE: REPAY is planning to implementing an update to our routing rules configuration that will always approve the card validation transaction ($0 authorization) immediately for all Canadian merchants. This temporarily update will allow Merchants to continue with the transaction, without the need to make changes in their environment to disable card verification. Please contact REPAY support if you want this workaround disabled. Once the processor has resolved the issue, we will disable this work around for all. This update does NOT apply to any US based merchant.

April 24, 2026 1:30PM EDT
April 24, 2026 5:30PM UTC
MONITORING

We have worked with our 3rd party provider to resolve the issue, but will continue to monitor through the weekend. Thank you, once again, for your continued patience.

REPAY Gateway API




Operational

REPAY Gateway Admin




Operational

REPAY ACH Backend (RAB) Processing




Operational

REPAY ACH Backend (RAB) Portal




Operational

EBPP




Operational

Hosted Payment Page




Operational

IVR




Operational

Email System




Operational

Data Extract Service




Operational

Lift (Ventanex)




Operational

TSYS Production




Operational

TSYS Certification




Operational

REPAY Payables Platform




Operational

Webhooks




Operational

REPAY ClickToPay




Operational

Payrazr/PayrazRx/Careview v4




Operational

Careview/XprsPay (Versions 1-3)




Operational

Stratus




Operational

Scheduled Maintenance

Scheduled Maintenance - RAB ReleasePlanned Maintenance

Schedule

December 6, 2025 2:00AM - 2:30PM EST
December 6, 2025 7:00AM - 7:30PM UTC

Components

REPAY ACH Backend (RAB) Processing, REPAY ACH Backend (RAB) Portal

Locations

AWS (Oregon), Production

Description

Please note that a system upgrade will occur on the RAB system starting 12:00 am AZ (MDT) Saturday December 6th, ending before or by 12:30pm AZ (MDT). The RAB portal will be unavailable during this time. ACH Transactions will still process as submitted by merchants - financial integrity will remain intact.
Planned Channels Maintenance Planned Maintenance

Schedule

May 9, 2026 9:00PM - 11:00PM EDT
May 10, 2026 1:00AM - 3:00AM UTC

Components

EBPP, Hosted Payment Page, IVR

Locations

AWS (Oregon)

Description

On Saturday, May 9, 2026, beginning at 9:00 PM EST and lasting up to two hours, the REPAY technology team will perform a maintenance release impacting select features within our Channels platform. During this window, some users may experience intermittent unavailability or degraded performance when using Real Time Account Lookup, eCash barcodes, and Emulator integration. We do not expect a full Channels outage, but these features may be unavailable for up to 30 minutes within the maintenance window.