March 2025

Careview (iPayX) SFTP Network Maintenance

March 30, 2025 8:00PM EDT

Careview (iPayX) SFTP Network MaintenancePlanned Maintenance

Description

REPAY clients who use the Careview (iPayX) SFTP service should be aware of the following upcoming maintenance. On Sunday, March 30, 2025, beginning at 2:00pm EDT and lasting up to six hours, the SFTP server will be unavailable. Clients who use PayrazRx or Careview and transfers files via the iPayX (GoAnyWhere MFT) SFTP service should make plans to avoid attempts to access the service during the window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production

Schedule

March 30, 2025 2:00PM - March 30, 2025 8:00PM EDT
March 30, 2025 6:00PM - March 31, 2025 12:00AM UTC

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March 30, 2025 2:00PM EDT
March 30, 2025 6:00PM UTC

[Update] REPAY clients who use the Careview (iPayX) SFTP service should be aware of the following upcoming maintenance. On Sunday, March 30, 2025, beginning at 2:00pm EDT and lasting up to six hours, the SFTP server will be unavailable. Clients who use PayrazRx or Careview and transfers files via the iPayX (GoAnyWhere MFT) SFTP service should make plans to avoid attempts to access the service during the window.

March 30, 2025 8:00PM EDT
March 31, 2025 12:00AM UTC

[Update] REPAY clients who use the Careview (iPayX) SFTP service should be aware of the following upcoming maintenance. On Sunday, March 30, 2025, beginning at 2:00pm EDT and lasting up to six hours, the SFTP server will be unavailable. Clients who use PayrazRx or Careview and transfers files via the iPayX (GoAnyWhere MFT) SFTP service should make plans to avoid attempts to access the service during the window.

Upcoming Careview & Xprspay Network Maintenance

March 22, 2025 11:30AM EDT

Upcoming Careview & Xprspay Network MaintenancePlanned Maintenance

Description

On Saturday, March, 22 2025, beginning at 11:00am EDT and lasting up to 30 minutes, the REPAY network team will perform firewall maintenance in the data center. Clients who use Careview, Xprspay or PayrazrRx may notice limited availability during this window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

March 22, 2025 11:00AM - March 22, 2025 11:30AM EDT
March 22, 2025 3:00PM - March 22, 2025 3:30PM UTC

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March 22, 2025 11:00AM EDT
March 22, 2025 3:00PM UTC

[Update] On Saturday, March, 22 2025, beginning at 11:00am EDT and lasting up to 30 minutes, the REPAY network team will perform firewall maintenance in the data center. Clients who use Careview, Xprspay or PayrazrRx may notice limited availability during this window.

March 22, 2025 11:30AM EDT
March 22, 2025 3:30PM UTC

[Update] On Saturday, March, 22 2025, beginning at 11:00am EDT and lasting up to 30 minutes, the REPAY network team will perform firewall maintenance in the data center. Clients who use Careview, Xprspay or PayrazrRx may notice limited availability during this window.

Careview & Xprspay Network Maintenance

March 9, 2025 10:30AM EDT

Careview & Xprspay Network MaintenancePlanned Maintenance

Description

On Sunday, March 9, 2025, beginning at 10:00am EST and lasting up to 30 minutes, the REPAY network team will perform firewall maintenance in the data center. Clients who use Careview, Xprspay or PayrazrRx may notice limited availability during this window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

March 9, 2025 10:00AM - March 9, 2025 10:30AM EDT
March 9, 2025 2:00PM - March 9, 2025 2:30PM UTC

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March 9, 2025 10:00AM EDT
March 9, 2025 2:00PM UTC

[Update] The following scheduled maintenance has started: On Sunday, March 9, 2025, beginning at 10:00am EST and lasting up to 30 minutes, the REPAY network team will perform firewall maintenance in the data center. Clients who use Careview, Xprspay or PayrazrRx may notice limited availability during this window.

March 9, 2025 10:30AM EDT
March 9, 2025 2:30PM UTC

[Update] The following scheduled maintenance has ended: On Sunday, March 9, 2025, beginning at 10:00am EST and lasting up to 30 minutes, the REPAY network team will perform firewall maintenance in the data center. Clients who use Careview, Xprspay or PayrazrRx may notice limited availability during this window.

January 2025

Payrazr SFTP Network Maintenance

January 26, 2025 10:00PM EST

Payrazr SFTP Network MaintenancePlanned Maintenance

Description

REPAY clients who use Payrazr's SFTP capability should be aware of the following maintenance activity. On Sunday, January 26, 2025, beginning at 7:00pm EST and lasting up to three hours, the technology team will perform maintenance in our networking environment. The SFTP service may be unavailable for portions of this window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production

Schedule

January 26, 2025 7:00PM - January 26, 2025 10:00PM EST
January 27, 2025 12:00AM - January 27, 2025 3:00AM UTC

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January 26, 2025 7:00PM EST
January 27, 2025 12:00AM UTC

[Update] The following scheduled maintenance has started: REPAY clients who use Payrazr's SFTP capability should be aware of the following maintenance activity. On Sunday, January 26, 2025, beginning at 7:00pm EST and lasting up to three hours, the technology team will perform maintenance in our networking environment. The SFTP service may be unavailable for portions of this window.

January 26, 2025 10:00PM EST
January 27, 2025 3:00AM UTC

[Update] The following scheduled maintenance has ended: REPAY clients who use Payrazr's SFTP capability should be aware of the following maintenance activity. On Sunday, January 26, 2025, beginning at 7:00pm EST and lasting up to three hours, the technology team will perform maintenance in our networking environment. The SFTP service may be unavailable for portions of this window.

REPAY Toll-Free Customer Service Phone Line Interruption

January 23, 2025 9:32AM EST

REPAY Toll-Free Customer Service Phone Line InterruptionOperational

Incident Status

Operational

Components

REPAY Gateway API, REPAY Gateway Admin, REPAY ACH Backend (RAB) Processing, REPAY ACH Backend (RAB) Portal, EBPP, Hosted Payment Page, IVR, Email System, Data Extract Service, Lift (Ventanex), TSYS Production, REPAY Payables Platform, Webhooks, REPAY ClickToPay, Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3), Stratus

Locations

AWS (Oregon), AWS (N Virginia), Production, Payment Gateway, Stratus-IVR, Payrazr-SMS, Payrazr-IVR

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January 22, 2025 5:20PM EST
January 22, 2025 10:20PM UTC

[Monitoring] We want to inform you that our toll-free customer support line is temporarily down due to an issue with our upstream provider. Our team is actively working with them to resolve this as soon as possible. In the meantime, if you need assistance, please dial 1-470-681-2561 or you can also send us an email at customerservice@repay.com. Our support team is standing by and will respond to your inquiries promptly. Please note that our payment processing systems remain fully operational and are not impacted by this outage. We apologize for any inconvenience and appreciate your patience. We will provide an update as soon as services are fully restored. Thank you for your understanding.

January 23, 2025 9:32AM EST
January 23, 2025 2:32PM UTC

[Resolved] REPAY has resolved the issue with the Customer Service Phone Line interruption. The toll-free number is now operational.

December 2024

Payrazr SMS Scheduled Maintenance

December 19, 2024 3:00AM EST

Payrazr SMS Scheduled MaintenancePlanned Maintenance

Description

REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Payrazr-SMS

Schedule

December 18, 2024 11:00PM - December 19, 2024 3:00AM EST
December 19, 2024 4:00AM - December 19, 2024 8:00AM UTC

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December 18, 2024 11:00PM EST
December 19, 2024 4:00AM UTC

[Update] REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

December 19, 2024 3:00AM EST
December 19, 2024 8:00AM UTC

[Update] REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

Upcoming Payrazr Network Maintenance

December 15, 2024 11:00PM EST

Upcoming Payrazr Network MaintenancePlanned Maintenance

Description

REPAY’s IT team makes continuous improvements to security and performance of the Payrazr environment. We want to make you aware of the following activity: On Sunday, December 15, 2024, from 7:00pm until 11:00pm EST, network maintenance will be performed. No outage is expected. However, there may be intermittent interruptions as services are configured. For questions, please contact customerservice@repay.com.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production

Schedule

December 15, 2024 7:00PM - December 15, 2024 11:00PM EST
December 16, 2024 12:00AM - December 16, 2024 4:00AM UTC

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December 15, 2024 7:00PM EST
December 16, 2024 12:00AM UTC

[Update] Scheduled maintenance is starting.

December 15, 2024 11:00PM EST
December 16, 2024 4:00AM UTC

[Update] Scheduled maintenance is complete.

Careview and Xprspay Network maintenance

December 15, 2024 1:00PM EST

Careview and Xprspay Network maintenancePlanned Maintenance

Description

On Sunday, December 15, 2024, beginning at 11:00am EST and lasting up to two hours, the REPAY technology team will be performing maintenance in our networking environment. Users of Careview version 3.x and Xprspay should expect intermittent availablity during this window.

Components

Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

December 15, 2024 11:00AM - December 15, 2024 1:00PM EST
December 15, 2024 4:00PM - December 15, 2024 6:00PM UTC

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December 15, 2024 11:00AM EST
December 15, 2024 4:00PM UTC

[Update] The following scheduled maintenance has started: On Sunday, December 15, 2024, beginning at 11:00am EST and lasting up to two hours, the REPAY technology team will be performing maintenance in our networking environment. Users of Careview version 3.x and Xprspay should expect intermittent availablity during this window.

December 15, 2024 1:00PM EST
December 15, 2024 6:00PM UTC

[Update] The following scheduled maintenance has completed: On Sunday, December 15, 2024, beginning at 11:00am EST and lasting up to two hours, the REPAY technology team will be performing maintenance in our networking environment. Users of Careview version 3.x and Xprspay should expect intermittent availablity during this window.

Payrazr Network Maintenance

December 8, 2024 4:00PM EST

Payrazr Network MaintenancePlanned Maintenance

Description

On Sunday, December 8, 2024, beginning at 2:00pm EST and lasting up to two hours, the REPAY technology team will perform maintenance in our networking environment. Clients should expect brief and intermittent interruptions during this window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway

Schedule

December 8, 2024 2:00PM - December 8, 2024 4:00PM EST
December 8, 2024 7:00PM - December 8, 2024 9:00PM UTC

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December 8, 2024 2:00PM EST
December 8, 2024 7:00PM UTC

[Update] The following scheduled maintenance has started: On Sunday, December 8, 2024, beginning at 2:00pm EST and lasting up to two hours, the REPAY technology team will perform maintenance in our networking environment. Clients should expect brief and intermittent interruptions during this window.

December 8, 2024 4:00PM EST
December 8, 2024 9:00PM UTC

[Update] The following scheduled maintenance has ended: On Sunday, December 8, 2024, beginning at 2:00pm EST and lasting up to two hours, the REPAY technology team will perform maintenance in our networking environment. Clients should expect brief and intermittent interruptions during this window.

Payrazr Network Maintenance

December 7, 2024 6:00PM EST

Payrazr Network MaintenancePlanned Maintenance

Description

On December 7, 2024, beginning at 2:00pm EST and lasting up to four hours, the REPAY technology team will perform maintenance in our networking environment. No impact is expected for the majority of clients. However, a small group of credit union clients who access Payrazr via VPN may notice brief interruptions during the window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production

Schedule

December 7, 2024 2:00PM - December 7, 2024 6:00PM EST
December 7, 2024 7:00PM - December 7, 2024 11:00PM UTC

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December 7, 2024 2:00PM EST
December 7, 2024 7:00PM UTC

[Update] The following scheduled maintenance has started: On December 7, 2024, beginning at 2:00pm EST and lasting up to four hours, the REPAY technology team will perform maintenance in our networking environment. No impact is expected for the majority of clients. However, a small group of credit union clients who access Payrazr via VPN may notice brief interruptions during the window.

December 7, 2024 6:00PM EST
December 7, 2024 11:00PM UTC

[Update] The following scheduled maintenance has ended: On December 7, 2024, beginning at 2:00pm EST and lasting up to four hours, the REPAY technology team will perform maintenance in our networking environment. No impact is expected for the majority of clients. However, a small group of credit union clients who access Payrazr via VPN may notice brief interruptions during the window.

November 2024

Payrazr SMS Scheduled Maintenance

November 21, 2024 2:00AM EST

Payrazr SMS Scheduled MaintenancePlanned Maintenance

Description

REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Payrazr-SMS

Schedule

November 20, 2024 10:00PM - November 21, 2024 2:00AM EST
November 21, 2024 3:00AM - November 21, 2024 7:00AM UTC

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November 20, 2024 10:00PM EST
November 21, 2024 3:00AM UTC

[Update] REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

November 21, 2024 2:00AM EST
November 21, 2024 7:00AM UTC

[Update] REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

Payrazr SMS Scheduled Maintenance

November 14, 2024 2:00AM EST

Payrazr SMS Scheduled MaintenancePlanned Maintenance

Description

REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Payrazr-SMS

Schedule

November 13, 2024 10:00PM - November 14, 2024 2:00AM EST
November 14, 2024 3:00AM - November 14, 2024 7:00AM UTC

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November 13, 2024 10:00PM EST
November 14, 2024 3:00AM UTC

[Update] REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

November 14, 2024 2:00AM EST
November 14, 2024 7:00AM UTC

[Update] REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

Payrazr Network Maintenance

November 10, 2024 7:00PM EST

Payrazr Network MaintenancePlanned Maintenance

Description

The REPAY technology team wants you to be aware of the following Payrazr network maintenance. On Sunday, November 10, 2024, beginning at 5:00pm EST and lasting up to two hours, maintenance will be performed in our network environment. There may be brief periods where services are unavailable during the window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway

Schedule

November 10, 2024 5:00PM - November 10, 2024 7:00PM EST
November 10, 2024 10:00PM - November 11, 2024 12:00AM UTC

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November 10, 2024 5:00PM EST
November 10, 2024 10:00PM UTC

[Update] The following scheduled maintenance has started: The REPAY technology team wants you to be aware of the following Payrazr network maintenance. On Sunday, November 10, 2024, beginning at 5:00pm EST and lasting up to two hours, maintenance will be performed in our network environment. No significant outage is expected during this window, although there may be brief periods where services are unavailable while systems are restarted.

November 10, 2024 7:00PM EST
November 11, 2024 12:00AM UTC

[Update] The following scheduled maintenance has ended: The REPAY technology team wants you to be aware of the following Payrazr network maintenance. On Sunday, November 10, 2024, beginning at 5:00pm EST and lasting up to two hours, maintenance will be performed in our network environment. No significant outage is expected during this window, although there may be brief periods where services are unavailable while systems are restarted.

*** Planned maintenance notification: REPAY Gateway ***

November 9, 2024 11:00AM EST

*** Planned maintenance notification: REPAY Gateway ***Planned Maintenance

Description

On Saturday, November 9, 2024, beginning at 9 AM ET. and lasting 1-2 hours, REPAY will perform maintenance in the REPAY Gateway. No negative impact on Transaction processing is expected during the maintenance window.

Components

REPAY Gateway API, REPAY Gateway Admin

Locations

AWS (Oregon), AWS (N Virginia)

Schedule

November 9, 2024 9:00AM - November 9, 2024 11:00AM EST
November 9, 2024 2:00PM - November 9, 2024 4:00PM UTC

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November 9, 2024 9:00AM EST
November 9, 2024 2:00PM UTC

[Update] Scheduled maintenance is starting.

November 9, 2024 11:00AM EST
November 9, 2024 4:00PM UTC

[Update] Scheduled maintenance is complete.

Payrazr SMS Scheduled Maintenance

November 7, 2024 2:00AM EST

Payrazr SMS Scheduled MaintenancePlanned Maintenance

Description

REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Payrazr-SMS

Schedule

November 6, 2024 10:00PM - November 7, 2024 2:00AM EST
November 7, 2024 3:00AM - November 7, 2024 7:00AM UTC

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November 6, 2024 10:00PM EST
November 7, 2024 3:00AM UTC

[Update] REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

November 7, 2024 2:00AM EST
November 7, 2024 7:00AM UTC

[Update] REPAY's SMS provider will be performing scheduled maintenance in the toll-free network. Clients may experience delayed or failed Toll Free text messaging deliveries, including codes sent for multifactor authentication (MFA). However, the impact is expected to be low since this activity is scheduled during quiet hours (outside of the politeness window when notifications are sent and during a period of low web portal activity). The option to receive MFA codes via email will remain available during this window.

September 2024

REPAY Channels Network Maintenance

September 29, 2024 9:15PM EDT

REPAY Channels Network MaintenancePlanned Maintenance

Description

The REPAY technology team wants you to be aware of upcoming maintenance activity. On Sunday, September 29, 2024, beginning at 8:15pm EDT and lasting approximately one hour, we will perform maintenance work in the Channels cloud environment. There may be intermittent interruptions of about 30 seconds each during this window.

Components

EBPP, Hosted Payment Page, IVR

Locations

AWS (Oregon)

Schedule

September 29, 2024 8:15PM - September 29, 2024 9:15PM EDT
September 30, 2024 12:15AM - September 30, 2024 1:15AM UTC

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September 29, 2024 8:15PM EDT
September 30, 2024 12:15AM UTC

[Update] The following scheduled maintenance has started: The REPAY technology team wants you to be aware of upcoming maintenance activity. On Sunday, September 29, 2024, beginning at 8:15pm EDT and lasting approximately one hour, we will perform maintenance work in the Channels cloud environment. There may be intermittent interruptions of about 30 seconds each during this window.

September 29, 2024 9:15PM EDT
September 30, 2024 1:15AM UTC

[Update] The following scheduled maintenance has finished: The REPAY technology team wants you to be aware of upcoming maintenance activity. On Sunday, September 29, 2024, beginning at 8:15pm EDT and lasting approximately one hour, we will perform maintenance work in the Channels cloud environment. There may be intermittent interruptions of about 30 seconds each during this window.

Payrazr SFTP Maintenance

September 23, 2024 11:59PM EDT

Payrazr SFTP MaintenancePlanned Maintenance

Description

REPAY clients who use Payrazr's SFTP capability should be aware of the following maintenance activity. On Monday, September 23, 2024, beginning at 9:00pm EDT and lasting up to three hours, the technology team will perform maintenance in our networking environment. The SFTP service may be unavailable for portions of this window.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production

Schedule

September 23, 2024 9:00PM - September 23, 2024 11:59PM EDT
September 24, 2024 1:00AM - September 24, 2024 3:59AM UTC

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September 23, 2024 9:00PM EDT
September 24, 2024 1:00AM UTC

[Update] The following scheduled maintenance has started. REPAY clients who use Payrazr's SFTP capability should be aware of the following maintenance activity. On Monday, September 23, 2024, beginning at 9:00pm EDT and lasting up to three hours, the technology team will perform maintenance in our networking environment. The SFTP service may be unavailable for portions of this window.

September 23, 2024 11:59PM EDT
September 24, 2024 3:59AM UTC

[Update] The following scheduled maintenance has ended. REPAY clients who use Payrazr's SFTP capability should be aware of the following maintenance activity. On Monday, September 23, 2024, beginning at 9:00pm EDT and lasting up to three hours, the technology team will perform maintenance in our networking environment. The SFTP service may be unavailable for portions of this window.

Careview and Payrazr Payment Gateway Maintenance

September 21, 2024 5:00PM EDT

Careview and Payrazr Payment Gateway MaintenancePlanned Maintenance

Description

REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, September 21, 2024 beginning at 11:00am EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

September 21, 2024 11:00AM - September 21, 2024 5:00PM EDT
September 21, 2024 3:00PM - September 21, 2024 9:00PM UTC

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September 21, 2024 11:00AM EDT
September 21, 2024 3:00PM UTC

[Update] The following maintenance activity has started: REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, September 21, 2024 beginning at 11:00am EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

September 21, 2024 5:00PM EDT
September 21, 2024 9:00PM UTC

[Update] The following maintenance activity has ended: REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, September 21, 2024 beginning at 11:00am EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Elevate Access Disruption

September 18, 2024 2:01PM EDT

Elevate Access DisruptionService Disruption

Incident Status

Service Disruption

Components

REPAY Gateway API, REPAY Gateway Admin, REPAY ACH Backend (RAB) Processing, REPAY ACH Backend (RAB) Portal, EBPP, Hosted Payment Page, IVR, Payrazr/PayrazRx/Careview v4

Locations

AWS (Oregon), Production

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September 18, 2024 11:43AM EDT
September 18, 2024 3:43PM UTC

[Investigating] REPAY is experiencing issues with the Elevate system and is actively working to address the issue. This issue is not impacting any payment processing or settlement funding.

September 18, 2024 11:55AM EDT
September 18, 2024 3:55PM UTC

[Monitoring] Issue has been resolved and we are currently monitoring its progress.

September 18, 2024 2:01PM EDT
September 18, 2024 6:01PM UTC

[Resolved] Issue has been resolved and Elevate is fully functioning.

August 2024

Upcoming Careview and Payrazr Payment Gateway Maintenance

August 24, 2024 8:00PM EDT

Upcoming Careview and Payrazr Payment Gateway Maintenance Planned Maintenance

Description

REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

August 24, 2024 2:00PM - August 24, 2024 8:00PM EDT
August 24, 2024 6:00PM - August 25, 2024 12:00AM UTC

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August 24, 2024 2:00PM EDT
August 24, 2024 6:00PM UTC

[Update] The following maintenance has started REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

August 24, 2024 8:00PM EDT
August 25, 2024 12:00AM UTC

[Update] The following maintenance has finished REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.