August 2024

Upcoming Careview and Payrazr Payment Gateway Maintenance

August 24, 2024 8:00PM EDT

Upcoming Careview and Payrazr Payment Gateway Maintenance Planned Maintenance

Description

REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

August 24, 2024 2:00PM - August 24, 2024 8:00PM EDT
August 24, 2024 6:00PM - August 25, 2024 12:00AM UTC

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August 24, 2024 2:00PM EDT
August 24, 2024 6:00PM UTC

[Update] The following maintenance has started REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

August 24, 2024 8:00PM EDT
August 25, 2024 12:00AM UTC

[Update] The following maintenance has finished REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Status Notification from REPAY – Possible Service Disruption

August 15, 2024 7:15PM EDT

Status Notification from REPAY – Possible Service DisruptionOperational

Incident Status

Operational

Components

REPAY Gateway API, REPAY Gateway Admin

Locations

AWS (Oregon), AWS (N Virginia)

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August 15, 2024 3:45PM EDT
August 15, 2024 7:45PM UTC

[Investigating] REPAY is actively investigating a possible downstream issue with connectivity effecting Instant Funding Processing. REPAY's Technical teams are engaged and actively investigating the issue. Updates will be provided when available.

August 15, 2024 5:03PM EDT
August 15, 2024 9:03PM UTC

[Monitoring] The issues with the downstream provider have been resolved. REPAY's Technical teams are staying engaged to monitor continued improvement of restored services. Updates will be provided when available.

August 15, 2024 7:15PM EDT
August 15, 2024 11:15PM UTC

[Resolved] The issue with the downstream provider has been resolved. REPAY's technical team will continue to closely monitor processing performance.

Payrazr Network Maintenance

August 6, 2024 11:00PM EDT

Payrazr Network MaintenancePlanned Maintenance

Description

On Tuesday, August 6, 2024, from 9:00 until 11:00pm EDT, the Payrazr network engineering team will be updating the software in our data center. Because of network redundancy, no outage is expected during this window, although there may be brief periods of unavailability while systems are restarted.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway

Schedule

August 6, 2024 9:00PM - August 6, 2024 11:00PM EDT
August 7, 2024 1:00AM - August 7, 2024 3:00AM UTC

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August 6, 2024 9:00PM EDT
August 7, 2024 1:00AM UTC

[Update] The following scheduled maintenance has started: On Tuesday, August 6, 2024, from 9:00 until 11:00pm EDT, the Payrazr network engineering team will be updating the software in our data center. Because of network redundancy, no outage is expected during this window, although there may be brief periods of unavailability while systems are restarted.

August 6, 2024 11:00PM EDT
August 7, 2024 3:00AM UTC

[Update] The following scheduled maintenance has ended: On Tuesday, August 6, 2024, from 9:00 until 11:00pm EDT, the Payrazr network engineering team will be updating the software in our data center. Because of network redundancy, no outage is expected during this window, although there may be brief periods of unavailability while systems are restarted.

Repay Instant Funding Disruption

August 6, 2024 4:07PM EDT

Repay Instant Funding DisruptionOperational

Incident Status

Operational

Components

REPAY Gateway API, EBPP

Locations

AWS (Oregon), AWS (N Virginia)

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August 6, 2024 11:12AM EDT
August 6, 2024 3:12PM UTC

[Investigating] REPAY is actively monitoring an issue where users are experiencing errors when attempting Instant Funding Transactions. REPAY’s Technical teams are engaged and actively working with an upstream provider to restore services. An additional communication will be provided when available.

August 6, 2024 12:23PM EDT
August 6, 2024 4:23PM UTC

[Monitoring] The upstream issue with instant funding has been resolved. We will continue monitoring.

August 6, 2024 4:07PM EDT
August 6, 2024 8:07PM UTC

[Resolved] The issue has been resolved.

July 2024

Status Notification from REPAY - Service Disruptions - Investigating

July 19, 2024 12:47PM EDT

Status Notification from REPAY - Service Disruptions - InvestigatingOperational

Incident Status

Operational

Components

REPAY Gateway API, REPAY Gateway Admin, Payrazr/PayrazRx/Careview v4, Stratus

Locations

AWS (Oregon), Production, Payment Gateway, Stratus-IVR, Payrazr-SMS, Payrazr-IVR

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July 19, 2024 2:27AM EDT
July 19, 2024 6:27AM UTC

[Investigating] REPAY is actively investigating a service disruption. REPAY's Technical teams are engaged and actively investigating the issue. Updates will be provided when available.

July 19, 2024 4:27AM EDT
July 19, 2024 8:27AM UTC

[Resolved] All systems have been verified as running normally.

July 19, 2024 12:47PM EDT
July 19, 2024 4:47PM UTC

[Resolved] As you may be aware, CrowdStrike released an update that is impacting global IT infrastructure and services. We want to assure you that our systems have experienced minimal impact due to these issues. We have observed a few delays in the delivery of reports; however, all payment processing services are fully operational. We are working with our clients and partners who have been impacted to ensure all systems are communicating properly. Our team has been closely monitoring the situation and working diligently to ensure the highest level of security and service continuity.

Payrazr Network Maintenance

July 18, 2024 11:00PM EDT

Payrazr Network MaintenancePlanned Maintenance

Description

On Thursday, July 18, 2024, from 9:00 until 11:00pm EDT, the Payrazr network engineering team will be updating the software in our data center. Because of network redundancy, no outage is expected during this window, although there may be brief periods of unavailability while systems are restarted.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway

Schedule

July 18, 2024 9:00PM - July 18, 2024 11:00PM EDT
July 19, 2024 1:00AM - July 19, 2024 3:00AM UTC

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July 18, 2024 9:00PM EDT
July 19, 2024 1:00AM UTC

[Update] This scheduled maintenance has started: On Thursday, July 18, 2024, from 9:00 until 11:00pm EDT, the Payrazr network engineering team will be updating the software in our data center. Because of network redundancy, no outage is expected during this window, although there may be brief periods of unavailability while systems are restarted.

July 18, 2024 11:00PM EDT
July 19, 2024 3:00AM UTC

[Update] This scheduled maintenance has ended: On Thursday, July 18, 2024, from 9:00 until 11:00pm EDT, the Payrazr network engineering team will be updating the software in our data center. Because of network redundancy, no outage is expected during this window, although there may be brief periods of unavailability while systems are restarted.

Upcoming Careview and Payrazr Payment Gateway Maintenance

July 11, 2024 8:00PM EDT

Upcoming Careview and Payrazr Payment Gateway MaintenancePlanned Maintenance

Description

REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

July 11, 2024 2:00PM - July 11, 2024 8:00PM EDT
July 11, 2024 6:00PM - July 12, 2024 12:00AM UTC

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July 11, 2024 2:00PM EDT
July 11, 2024 6:00PM UTC

[Update] The following scheduled maintenance has started: REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

July 11, 2024 8:00PM EDT
July 12, 2024 12:00AM UTC

[Update] The following scheduled maintenance has ended: REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, August 24, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Channels Reporting

July 11, 2024 11:38AM EDT

Channels ReportingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

EBPP

Locations

AWS (Oregon)

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July 11, 2024 8:09AM EDT
July 11, 2024 12:09PM UTC

[Identified] Repay is aware that some customers are receiving errors when trying to access reports and dashboards in Channels. We are actively working to resolve this issue.

July 11, 2024 9:03AM EDT
July 11, 2024 1:03PM UTC

[Monitoring] All dashboards are available, data is in process of updating to current.

July 11, 2024 11:38AM EDT
July 11, 2024 3:38PM UTC

[Resolved] The issue causing errors when accessing reports and dashboards in Channels has been resolved. Additionally, the dashboard information is now up to date. Thank you for your patience.

June 2024

*** Planned maintenance notification: REPAY Gateway ***

June 23, 2024 4:00PM EDT

*** Planned maintenance notification: REPAY Gateway ***Planned Maintenance

Description

On Sunday, June 23, 2024, beginning at 2:30 PM ET and lasting 1-1.5 hours, REPAY will be performing maintenance in the REPAY Gateway. No outage is expected during the maintenance window.

Components

REPAY Gateway API, REPAY Gateway Admin

Locations

AWS (Oregon), AWS (N Virginia), Sandbox

Schedule

June 23, 2024 2:30PM - June 23, 2024 4:00PM EDT
June 23, 2024 6:30PM - June 23, 2024 8:00PM UTC

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June 23, 2024 2:30PM EDT
June 23, 2024 6:30PM UTC

[Update] Scheduled maintenance is starting.

June 23, 2024 4:00PM EDT
June 23, 2024 8:00PM UTC

[Update] Scheduled maintenance is complete.

Channels Network Maintenance

June 22, 2024 11:00PM EDT

Channels Network MaintenancePlanned Maintenance

Description

On Saturday, June 22, 2024, beginning at 7:00 PM MST (AZ) and lasting 1 hour, the REPAY technology team will be performing network maintenance in our cloud environment for our Channels domain. No outage is expected during the maintenance window.

Components

EBPP, Hosted Payment Page

Locations

AWS (Oregon)

Schedule

June 22, 2024 10:00PM - June 22, 2024 11:00PM EDT
June 23, 2024 2:00AM - June 23, 2024 3:00AM UTC

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June 22, 2024 10:00PM EDT
June 23, 2024 2:00AM UTC

[Update] The following maintenance has started: On Saturday, June 22, 2024, beginning at 7:00 PM AZ and lasting 1 hour, the REPAY technology team will be performing network maintenance in our cloud environment for our Channels domain. No outage is expected during the maintenance window.

June 22, 2024 11:00PM EDT
June 23, 2024 3:00AM UTC

[Update] The following maintenance has ended: On Saturday, June 22, 2024, beginning at 7:00 PM AZ and lasting 1 hour, the REPAY technology team will be performing network maintenance in our cloud environment for our Channels domain. No outage is expected during the maintenance window.

Careview and Payrazr Payment Gateway Maintenance

June 22, 2024 8:00PM EDT

Careview and Payrazr Payment Gateway MaintenancePlanned Maintenance

Description

REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, June 22, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

June 22, 2024 2:00PM - June 22, 2024 8:00PM EDT
June 22, 2024 6:00PM - June 23, 2024 12:00AM UTC

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June 22, 2024 2:00PM EDT
June 22, 2024 6:00PM UTC

[Update] The following scheduled maintenance has started: REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, June 22, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

June 22, 2024 8:00PM EDT
June 23, 2024 12:00AM UTC

[Update] The following scheduled maintenance has ended: REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. If your payments are processed through Worldpay we want to make you aware of the following activity: On Saturday, June 22, 2024 beginning at 2:00pm EDT and lasting up to six hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Channels Update

June 21, 2024 9:11PM EDT

Channels UpdatePlanned Maintenance

Description

On Friday, July 21, 2024, REPAY's technology team will deploy a hotfix to the Channels 2.0 user interface. This activity is scheduled for 9:00pm EDT and resolves an unexpected error that occurred for some consumer-initiated ACH transactions. The hotfix will be deployed using our routine update process and no downtime is expected.

Components

EBPP, Hosted Payment Page

Locations

AWS (Oregon)

Schedule

June 21, 2024 9:00PM - June 21, 2024 10:00PM EDT
June 22, 2024 1:00AM - June 22, 2024 2:00AM UTC

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June 21, 2024 9:00PM EDT
June 22, 2024 1:00AM UTC

[Update] This activity has started: On Friday, July 21, 2024, REPAY's technology team will deploy a hotfix to the Channels 2.0 user interface. This activity is scheduled for 9:00pm EDT and resolves an unexpected error that occurred for some consumer-initiated ACH transactions. The hotfix will be deployed using our routine update process and no downtime is expected.

June 21, 2024 9:10PM EDT
June 22, 2024 1:10AM UTC

[Update] The Channels update is complete.

June 21, 2024 9:11PM EDT
June 22, 2024 1:11AM UTC

[Update] The following maintenance is finished: On Friday, July 21, 2024, REPAY's technology team will deploy a hotfix to the Channels 2.0 user interface. This activity is scheduled for 9:00pm EDT and resolves an unexpected error that occurred for some consumer-initiated ACH transactions. The hotfix will be deployed using our routine update process and no downtime is expected.

Potential Delays in Channels Reporting

June 20, 2024 5:52PM EDT

Potential Delays in Channels ReportingDegraded Performance

Incident Status

Degraded Performance

Components

EBPP, Hosted Payment Page

Locations

AWS (Oregon)

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June 20, 2024 11:15AM EDT
June 20, 2024 3:15PM UTC

[Investigating] We are investigating potential delays in Channels Reporting and Dashboards

June 20, 2024 1:58PM EDT
June 20, 2024 5:58PM UTC

[Identified] The issue has been identified and any impacted reports and dashboards should be updated by this afternoon.

June 20, 2024 5:52PM EDT
June 20, 2024 9:52PM UTC

[Resolved] Channels Reporting and Dashboards are now current.

Gateway Transaction Processing Issue

June 19, 2024 11:49PM EDT

Gateway Transaction Processing IssueService Disruption

Incident Status

Service Disruption

Components

REPAY Gateway API, REPAY Gateway Admin

Locations

AWS (Oregon), AWS (N Virginia)

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June 19, 2024 11:16PM EDT
June 20, 2024 3:16AM UTC

[Identified] We are currently experiencing an outage with our gateway and are working to resolve the issue. Additional updates will be provided as we work towards a solution.

June 19, 2024 11:31PM EDT
June 20, 2024 3:31AM UTC

[Monitoring] The issue impacting the gateway has been resolved. We will continue to monitor to make sure there are no additional issues.

June 19, 2024 11:49PM EDT
June 20, 2024 3:49AM UTC

[Resolved] The issue impacting the gateway has been resolved and is now closed.

May 2024

Payrazr and Careview Maintenance

May 5, 2024 1:00PM EDT

Payrazr and Careview MaintenancePlanned Maintenance

Description

REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. We want to make you aware of the following activity: On Sunday, May 5, 2024 beginning at 9:00am EST and lasting up to four hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway, Payrazr-SMS, Payrazr-IVR

Schedule

May 5, 2024 9:00AM - May 5, 2024 1:00PM EDT
May 5, 2024 1:00PM - May 5, 2024 5:00PM UTC

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May 5, 2024 9:00AM EDT
May 5, 2024 1:00PM UTC

[Update] Scheduled maintenance has started. REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. We want to make you aware of the following activity: On Sunday, May 5, 2024 beginning at 9:00am EST and lasting up to four hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

May 5, 2024 1:00PM EDT
May 5, 2024 5:00PM UTC

[Update] Scheduled maintenance has ended. REPAY’s IT team makes continuous improvements to security and performance of the Careview and Payrazr environments. We want to make you aware of the following activity: On Sunday, May 5, 2024 beginning at 9:00am EST and lasting up to four hours, the technology team will be upgrading part of our payment gateway. Clients whose payments are processed through Worldpay should expect an outage during this window.

April 2024

Delayed Text Messaging

April 30, 2024 3:39PM EDT

Delayed Text MessagingOperational

Incident Status

Operational

Components

Payrazr/PayrazRx/Careview v4

Locations

Payrazr-SMS

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April 30, 2024 1:24PM EDT
April 30, 2024 5:24PM UTC

[Monitoring] REPAY has been informed of an issue affecting one of our SMS providers which may lead to delays in text message delivery. Updates will be provided as they are received from our partner.

April 30, 2024 3:34PM EDT
April 30, 2024 7:34PM UTC

[Monitoring] Our partner reports that they are continuing to work the issue related to some delayed text deliveries. We will monitor their activity and provide additional updates as they become available.

April 30, 2024 3:39PM EDT
April 30, 2024 7:39PM UTC

[Resolved] Our SMS provider partner has reported that they have identified and resolved the issue which led to delayed text message delivery.

CareView/XprsPay Maintenance

April 24, 2024 2:35PM EDT

CareView/XprsPay MaintenancePlanned Maintenance

Description

On Sunday, April 21, 2024 beginning at 6:00am EDT and lasting up to six hours, the team will be upgrading our internal servers within the application. Services will be unavailable intermittently during this window.

Components

Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

April 21, 2024 6:00AM - April 21, 2024 12:00PM EDT
April 21, 2024 10:00AM - April 21, 2024 4:00PM UTC

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April 24, 2024 2:35PM EDT
April 24, 2024 6:35PM UTC

[Update] update

Careview/Xprspay Maintenance

April 14, 2024 2:00PM EDT

Careview/Xprspay MaintenancePlanned Maintenance

Description

On Sunday, April 14, 2024 beginning at 10:00am EDT and lasting up to four hours, the team will be upgrading networking equipment in our Careview v3 network environment. Services will be unavailable intermittently during this window, with the total outage expected to be less than 60 minutes.

Components

Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway

Schedule

April 14, 2024 10:00AM - April 14, 2024 2:00PM EDT
April 14, 2024 2:00PM - April 14, 2024 6:00PM UTC

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April 14, 2024 10:00AM EDT
April 14, 2024 2:00PM UTC

[Update] The following scheduled maintenance has started: On Sunday, April 14, 2024 beginning at 10:00am EDT and lasting up to four hours, the team will be upgrading networking equipment in our Careview v3 network environment. Services will be unavailable intermittently during this window, with the total outage expected to be less than 60 minutes.

April 14, 2024 2:00PM EDT
April 14, 2024 6:00PM UTC

[Update] The following scheduled maintenance has ended: On Sunday, April 14, 2024 beginning at 10:00am EDT and lasting up to four hours, the team will be upgrading networking equipment in our Careview v3 network environment. Services will be unavailable intermittently during this window, with the total outage expected to be less than 60 minutes.

Payrazr Network Maintenance

April 13, 2024 9:00PM EDT

Payrazr Network MaintenancePlanned Maintenance

Description

On Saturday, April 13, 2024 beginning at 5:00pm EDT and lasting up to four hours, the team will be upgrading networking equipment in our Payrazr/PayrazRx/Careview v4 network environment. Services will be unavailable intermittently during this window, with the total outage expected to be less than 60 minutes.

Components

Payrazr/PayrazRx/Careview v4

Locations

Production, Payment Gateway, Payrazr-SMS, Payrazr-IVR

Schedule

April 13, 2024 5:00PM - April 13, 2024 9:00PM EDT
April 13, 2024 9:00PM - April 14, 2024 1:00AM UTC

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April 13, 2024 5:00PM EDT
April 13, 2024 9:00PM UTC

[Update] The following activity has started: On Saturday, April 13, 2024 beginning at 5:00pm EDT and lasting up to four hours, the team will be upgrading networking equipment in our Payrazr/PayrazRx/Careview v4 network environment. Services will be unavailable intermittently during this window, with the total outage expected to be less than 60 minutes.

April 13, 2024 9:00PM EDT
April 14, 2024 1:00AM UTC

[Update] The following activity has ended: On Saturday, April 13, 2024 beginning at 5:00pm EDT and lasting up to four hours, the team will be upgrading networking equipment in our Payrazr/PayrazRx/Careview v4 network environment. Services will be unavailable intermittently during this window, with the total outage expected to be less than 60 minutes.

Payrazr and Careview Maintenance

April 10, 2024 10:00PM EDT

Payrazr and Careview MaintenancePlanned Maintenance

Description

On Wednesday, April 10, 2024, beginning at 6:00pm EDT and lasting up to four hours, our SFTP servers will be upgraded and the folders may be unavailable during portions of this window. Clients for all platforms who automate uploads to our SFTP sites should check their jobs after this window to ensure any failed uploads are retried appropriately.

Components

Payrazr/PayrazRx/Careview v4, Careview/XprsPay (Versions 1-3)

Locations

Production, Payment Gateway, Payrazr-SMS

Schedule

April 10, 2024 6:00PM - April 10, 2024 10:00PM EDT
April 10, 2024 10:00PM - April 11, 2024 2:00AM UTC

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April 10, 2024 6:00PM EDT
April 10, 2024 10:00PM UTC

[Update] The following maintenance has started: On Tuesday, April 16, 2024, beginning at 6:00pm EDT and lasting up to four hours, our SFTP servers will be upgraded and the folders may be unavailable during portions of this window. Clients for all platforms who automate uploads to our SFTP sites should check their jobs after this window to ensure any failed uploads are retried appropriately.

April 10, 2024 10:00PM EDT
April 11, 2024 2:00AM UTC

[Update] The following maintenance has ended: On Tuesday, April 16, 2024, beginning at 6:00pm EDT and lasting up to four hours, our SFTP servers will be upgraded and the folders may be unavailable during portions of this window. Clients for all platforms who automate uploads to our SFTP sites should check their jobs after this window to ensure any failed uploads are retried appropriately.